How do I contact customer service? Your complete satisfaction is our concern. If you have any questions, we're here to help.  

Click on the following link:

What payment methods do you offer? We offer American Express, Discover, Mastercard, Visa & PayPal.

What is your return policy? Click on the following link for more information:


Do I have to pay sales tax? You will only be charged sales tax if you live in the state of Illinois


Do you have a brick & mortar retail location? We do not maintain a retail location


Do you sell wholesale? We do not sell wholesale all prices shown are retail


Can I request a catalog? We currently do not offer a product catalog due to the fact that our product selection changes daily. You can find our entire product catalog on our website


Will I receive spam e-mail from ? Absolutely not! The only e-mail you will receive from us are specifically regarding the status of your order, or if you have subscribed to our e-mail list to receive information about newly added hair accessories or special sales we are running. Click here now to subscribe to our e-mail list


I received my item, why does it look different than the photo that was shown on your website?  Our product packaging does change from time to time, so what you receive & the packaging in the photo shown on our website may look different but it will the exact same item or SKU.


I was on the website one day and saw an item I wanted to purchase, and a few days later I came back & could not find the same item anywhere on your website?  Our inventory changes on a daily basis. Our inventory on each item shown on our website is all we have at this time. We never know when or even if we will be getting more inventory on our items.  You may see an item one day & if a purchase is made for the remaining inventory on that item, it will drop off the website.


My tracking says my package was delivered but I did not receive it will you resend it? We do not reship packages at our cost where the tracking shows they were delivered to the ship to address given on the order form. If you would like to pay extra for a signature confirmation to be added please contact us when you place your order and there will be an extra charge for that